Family of three claim they ‘lost’ their £2,500 holiday in Turkey after ‘tiny’ staff ‘prevented’ father from boarding plane ‘due to a very light ink stain on his passport’

Charlotte Estlick had hoped to depart from Manchester Airport for a package holiday to Dalaman in Turkey with her husband Myk, 28, and their six-year-old daughter Nyla

A family has claimed they have lost a £2,500 holiday after a father was stopped from boarding a plane due to an ‘almost invisible’ ink stain on his passport.

Charlotte Estlick had hoped to depart from Manchester Airport on a package holiday to Dalaman in Turkey with her husband Myk, 28, and their six-year-old daughter Nyla.

But after arriving at Terminal 2 to check in on May 3, the mother-of-one claims her partner was denied travel because his passport was lightly marked in blue ink after it appeared to have gotten wet.

The 28-year-old says she was shocked when Mr Estlick was told he could not fly, despite having used the same passport with the mark on it without any problems for eight years, including boarding at Dalaman last May.

When they tried to obtain an emergency passport, she claims the passport office was unavailable for several days, meaning her partner would miss most of their trip.

Charlotte Estlick had hoped to depart from Manchester Airport for a package holiday to Dalaman in Turkey with her husband Myk, 28, and their six-year-old daughter Nyla

Charlotte Estlick had hoped to depart from Manchester Airport for a package holiday to Dalaman in Turkey with her husband Myk, 28, and their six-year-old daughter Nyla

The mother of one says that after her partner arrived at Terminal 2 to check in on May 3, she was denied travel because his passport was lightly marked in blue ink

The mother of one says that after her partner arrived at Terminal 2 to check in on May 3, she was denied travel because his passport was lightly marked in blue ink

Myk and Charlotte Estlick were pictured on holiday in Turkey last year after encountering no problems with his ink-stained passport

Myk and Charlotte Estlick were pictured on holiday in Turkey last year after encountering no problems with his ink-stained passport

She says the family had no choice but to give up their holiday, which they had already paid £2,500 for.

The stay-at-home mum shared her ordeal on Facebook, where holiday company TUI was flooded with comments from social media users who insisted they couldn’t even see the ink stain which may have been caused by the passport getting wet.

According to government guidelines, a passport can be considered damaged if the details are indecipherable or if there are stains on the pages.

Mrs Estlick, from Rochdale in Greater Manchester, said: ‘We got to the airport in plenty of time, we weighed our bags and collected our tags from the self-check-in area at the airport and then went to the TUI counter to check our boarding passes and passports.

‘I gave them to the TUI representative and she told me she had to go and check my husband’s passport. She then came back and went to check with someone else.

“We all stood there and handed the passport to another woman and she told us they wouldn’t accept my husband’s passport.

‘I didn’t understand why and I told her that we had gone to the same place last year and the year before with the same passport. In the passport you can see all visa stamps.

‘The TUI representatives were not helpful at all. One said to me, if we can get the ink off, you can go. I asked her how and she just shrugged her shoulders at me.

“I knew I needed a deodorant or something with alcohol to get it off, and I started asking people and looking for a place to find something.

‘After I tried to get the ink stain out of the passport, I accidentally made a small tear in the passport and then I knew there was no way they would accept it.

‘My husband had worked hard all year to go on holiday and I didn’t want to go away alone with Nyla without him because I wouldn’t feel comfortable there.

‘For me now it’s not even about the money or the holiday, it’s about the way the staff treated us at the airport.

‘My little girl stood there crying at the airport because she couldn’t go on holiday.

Charlotte Estlick says TUI staff at Manchester Airport suggested Turkish officials would not accept her husband Myk's passport because of the ink stain

Charlotte Estlick says TUI staff at Manchester Airport suggested Turkish officials would not accept her husband Myk’s passport because of the ink stain

‘Last year there were no problems with Myk’s passport. In Turkey they just stamped it and sent us straight through.’

The family claim they lost almost £2,500 on what they had already spent on the holiday, with £1,900 on the package holiday, £100 on parking the car and the rest on clothes and insurance.

Ms Estlick added: “I feel like it was very petty. Everything was clearly written on the passport and I was so shocked about it.

‘Myk’s passport is quite old and he has had it since 2016 and it is one of the old purple passports.

‘I thought the ink stain was just part of the design of the passport. He went to Thailand with this passport and has been everywhere with it.

‘If I thought the passport was damaged, I would have ordered a new passport. I wouldn’t have wanted to, not at the price of holidays these days.

“Myk was denied travel, so we all decided not to go on vacation.”

She told how staff refused her husband’s passport because they did not believe Turkish officials would let him through border control with the inkblots – despite having traveled to the same location last year with the same documentation.

After filing a formal complaint with the airline, she says her case is being investigated by a senior employee and the company now has 28 days to respond.

She said: ‘If you look in the comments on my post, people are saying they have a passport chewed by a dog, their passport is torn and coffee stained and they’ve turned away a family of three from flying.

‘I could understand if it was a group of drunk people going to Ibiza, but we had just rolled out of bed and gone to the airport.’

One commenter on Facebook wrote: ‘That’s shocking. I have seen people being allowed to travel with a water-damaged passport where the writing has been affected.’

The family say they spent £2,500 on the holiday from Manchester Airport but were left with no choice but to part with it after Mr Estlick's passport problem.

The family say they spent £2,500 on their holiday from Manchester Airport but were left with no choice but to part with it after Mr Estlick’s passport problem.

Another asked: ‘Where’s the ink?’, while a third wrote: ‘You’re kidding me! Looks like part of the passport. That’s a joke. I hope you can get something sorted out. I’ve seen people fly with torn passports before.’

And a fourth commented: ‘Wow! I don’t even know what I’m looking at here. Seems fine to me.

‘What happens if people accidentally get wet during the holidays? I would definitely talk to someone about getting your money back.”

MailOnline has contacted TUI for comment, while Manchester Airport said any decision on whether to accept the passport would be up to the airline.

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